Faq

You can track the progress of your order by clicking on the following link: Package tracking

We ship our products worldwide. There is no minimum order quantity requirement, and all our deliveries are free in France (excluding overseas territories).

If your order includes multiple items, they may be shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.

A problem with the Post Office? Lost, broken, or destroyed package? 

With our secure deliveryTurtle Paradise® handles disputes for you. Customer satisfaction is our priority. We don't blame the carrier and leave you to "fight on your own."

If we find that your package has not been delivered within 50 days, we let us take full responsibility by immediately sending you a new package at our expense or by making a refund. 

Do not hesitate to contact us by email at contact@tortue-paradise.com : our team will do its utmost to meet your expectations. 

Our site works closely with producers and we favor a "direct channel." Your products are shipped directly from their production sites, without intermediaries. This is why you can benefit from such competitive prices.

Yes, as long as your order is not " in processing ».

If your order is already being processed or shipped, our team reserves the right to refuse cancellation.

Do not hesitate to contact us by email at contact@tortue-paradise.com : our team will do its utmost to meet your needs! 

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to contact@tortue-paradise.com along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

All our textiles come with a size guide to avoid this kind of inconvenience for our valued customers. Our team has taken care to measure each item and add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small or too large. However, we know that purchasing such an item can cause great frustration.

Please do not hesitate to contact our customer support by email at contact@tortue-paradise.com : we will do everything possible to satisfy you (by offering possible compensation, for example).

Your security is our priority: our site only offers secure and risk-free payment methods.

We accept:

Credit cards

Debit cards

Our online payment services:

Paypal*

*Paypal - As a banking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments. It's simple, fast, free, and recognized worldwide for its efficiency.

Your bank details or credit card information will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.

Yes !

The "HTTPS" in our store URLs reflects the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-commerce companies, we understand that using SSL is becoming essential these days. It's the best way to protect your data and protect yourself from hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which stands for "secure" and is appended to the "http" protocol on the website in the address bar.

We make your purchases as easy as possible.

You select the desired product(s)Click on “add to cart”Click on the shopping cart icon at the top right (your “cart”) to finalize your purchases

We also offer you the option to create an account to make the process even simpler.

No. Except in exceptional cases, we only accept one discount code per order.

Turtle Paradise® ships its products legally worldwide. However, the buyer is responsible for any import taxes in their country, and we decline all liability.

If you would like to order in bulk, please email our team at contact@tortue-paradise.com